What happens once I place an order?
Once you have picked what you would like in your box of self-care an order summery is sent to our warehouse where it is picked and packed ready for our courier driver to deliver.
If you place your order by 11am it will be picked up by a courier driver on the same business day.
If you place your order after 11am it will be packed and ready for pick up the following business day.
Depending on your location and how far your package has to travel it can take anywhere from 3-14 business days.
What happens once I have placed a click and collect order?
Once you have placed your click and collect order it will be sent to our warehouse for packing. Please note click and collect orders can only be local Brisbane area.
Once your order is ready for collection you will receive a text message from @hairbyu.
Pick up times are anywhere between 10am and 4pm Monday to Friday.
The term ‘@hair.by.u’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 5 / 95 Lear Jet Dr Caboolture QLD 4510. Our ABN is 76641085510. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Sign up to our mailing list & get coupon code for 10% off your next order!
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of country offering Afterpay
Late fees and additional eligibility criteria apply. The first payment may be due at the time of purchase
For complete terms visit afterpay.com/terms