*Spend $149+ & receive an entry into our Mother's Day Giveaway valued over $350*
What happens once I place an order?
Once you have picked what you would like in your box of self-care an order summery is sent to our warehouse where it is picked and packed ready for our courier driver to deliver.
If you place your order by 11am it will be picked up by a courier driver on the same business day.
If you place your order after 11am it will be packed and ready for pick up the following business day.
Depending on your location and how far your package has to travel it can take anywhere from 3-14 business days.
What happens once I have placed a click and collect order?
Once you have placed your click and collect order it will be sent to our warehouse for packing. Please note click and collect orders can only be local Brisbane area.
Once your order is ready for collection you will receive a text message from @hairbyu.
Pick up times are anywhere between 10am and 4pm Monday to Friday.
Do you stock cruelty-free and/or Vegan Products?
We stock a wide range of cruelty free and vegan products such as top brands like Arvo, Davroe, De Lorenzo, Hi Lift, Juuce, Nak, OriLab, Pure & many more.
Please check our website for all our brands & products that are clean & natural: https://www.hairbyu.com.au/all-hair/clean-natural/ and feel free to contact us: https://www.hairbyu.com.au/form/contact-us/ for recommendations as we are more than happy to help!
What is your returns policy?
If you are not 100% satisfied with your purchase, we are happy to offer a store credit or refund on an item you have purchased from us – simply contact our customer support team within 30 days of your order date via email: info@hairbyu.com.au
We accept returns for the following reasons:
“You can read our full returns policy here https://www.hairbyu.com.au/returns-policy/
What happens if my item is incorrect/missing or comes damaged on arrival?
If you are missing an item or received an item that is not what you ordered, or it arrived damaged, please take a photo of the product and your invoice and send through to our customer support team within 7 days of delivery.
PLEASE NOTE: don’t dispose of the item until we have had a chance to chat with you.
“You can read our full returns policy https://www.hairbyu.com.au/returns-policy/
What Payment Methods Do You Accept?
Payment methods available at checkout include:
There is a small fee associated with some of our payment methods starting from 1.25%
Do you have Gift Cards Available?
We offer eGift Vouchers as we think it’s the perfect gift guaranteed. Simply choose the amount you wish to purchase, write your personalised message & we'll deliver it directly to your special someone's inbox on the date & time you choose.
Our eGift Vouchers don’t come with an expiry date, therefore your special someone has all the time in the world to redeem it.
Shop eGift Vouchers via: https://www.hairbyu.com.au/value-packs-gifts/egift-vouchers/
What Shipping Options Are Available
We offer standard FREE shipping on orders $99 or more unless there is a sale promoting free standard shipping of a different dollar value. If your order total is below $99, a flat rate of $13.95 will be charged at checkout. Our couriers for standard shipping are either Sendle or Australia Post.
We also offer an Express Shipping option for a flat rate of $17.95 on non-dangerous goods. This shipping option is through Australia Post only.
We use recycled packaging for our parcels as we work towards our goal of becoming Carbon Neutral.
For more information on Shipping & Delivery information page via: https://www.hairbyu.com.au/shipping-delivery/
There is an issue with my order, what do I do?
Sometimes things go wrong. We pride ourselves on getting things sorted for you asap. Therefore, you can contact our customer support team via: https://www.hairbyu.com.au/form/contact-us/
Our customer support team are here to help Monday to Friday, 10am to 3pm.
Other articles that may be of interest & answer any questions before contacting us is our Returns Policy: https://www.hairbyu.com.au/returns-policy/
Or Resolution Centre: https://www.hairbyu.com.au/_myacct/warranty