Can I return something I’ve purchased?
If you are not 100% satisfied with your purchase, we are happy to offer a store credit or refund on an item you have purchased from us – simply contact our customer support team within 30 days of your order date.
Our @hairbyu customer support team are available Mon – Fri, 9am-4pm for enquires regarding products.
Change of Mind:
If you have a change of mind about an item you have ordered, you have a full 30 days from the receipt of the delivery of your package to return the item when the following conditions are applied:
If the item you have received is faulty and/or damaged, please contact our customer support team within 7 days with photos and a detailed description of the product fault.
Skin Reactions/Allergy Return:
In the rare instance you have a reaction to one of our products, discontinue use of the product immediately. Send through to our customer support team with a brief description & photos.
PLEASE NOTE: returns due to reactions must be less than 25% used upon return.
Incorrect Item/Damaged on Arrival:
If you received an item that is not what you ordered, or it arrived damaged, please take a photo of the product and your invoice and send through to our customer support team within 7 days of delivery.
PLEASE NOTE: don’t dispose of the item until we have had a chance to chat with you.
Returning Hair Appliance/Electricals:
Hair appliances & electricals can be returned within 30 days of your order date. We will need to receive the item back to us unopened and unused, in the original packaging. You as the buyer will be responsible for the return postage.
If your hair appliance is faulty and within the warranty period, please contact our customer service team as some electrical warranties are processed through the Australian Distributor directly, and you may be asked to return the item directly to the supplier.
PLEASE NOTE: All our products are genuine and come with the manufacturer’s warranty. Every item has a different warranty period and requirements. Please contact our customer support team for any enquires.
We strongly advise that all returns are sent via a method of recorded delivery to ensure safe receipt. We cannot be held responsible for any undelivered items.
The term ‘@hair.by.u’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 5 / 95 Lear Jet Dr Caboolture QLD 4510. Our ABN is 76641085510. The term ‘you’ refers to the user or viewer of our website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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