Can I return something I’ve purchased?
If you are not 100% satisfied with your purchase, we are happy to offer a store credit or refund on an item you have purchased from us – simply contact our customer support team within 30 days of your order date.
Our @hairbyu customer support team are available Mon – Fri, 9am-4pm for enquires regarding products.
Change of Mind:
If you have a change of mind about an item you have ordered, you have a full 30 days from the receipt of the delivery of your package to return the item when the following conditions are applied:
If the item you have received is faulty and/or damaged, please contact our customer support team within 7 days with photos and a detailed description of the product fault.
Skin Reactions/Allergy Return:
In the rare instance you have a reaction to one of our products, discontinue use of the product immediately. Send through to our customer support team with a brief description & photos.
PLEASE NOTE: returns due to reactions must be less than 25% used upon return.
Incorrect Item/Damaged on Arrival:
If you received an item that is not what you ordered, or it arrived damaged, please take a photo of the product and your invoice and send through to our customer support team within 7 days of delivery.
PLEASE NOTE: don’t dispose of the item until we have had a chance to chat with you.
Returning Hair Appliance/Electricals:
Hair appliances & electricals can be returned within 30 days of your order date. We will need to receive the item back to us unopened and unused, in the original packaging. You as the buyer will be responsible for the return postage.
If your hair appliance is faulty and within the warranty period, please contact our customer service team as some electrical warranties are processed through the Australian Distributor directly, and you may be asked to return the item directly to the supplier.
PLEASE NOTE: All our products are genuine and come with the manufacturer’s warranty. Every item has a different warranty period and requirements. Please contact our customer support team for any enquires.
We strongly advise that all returns are sent via a method of recorded delivery to ensure safe receipt. We cannot be held responsible for any undelivered items.