Shipping & Delivery
Your box of self-care will be sent via registered post using Sendle or Australia Post. All orders are shipped from Queensland, Australia. We endeavour to dispatch orders which are in stock within 2 business days of receiving confirmation of payment. Once Sendle has picked up your order from our warehouse you will get a notification via email from Sendle.
Standard Shipping
Receive FREE standard postage and handling (within Australia) on all orders $149 and over. Unless there is a sale promoting free standard shipping of a different dollar value.
Shipping charge is a flat rate of $13.95 per consignment for all orders under $149.
Please allow between 5 - 7 business days for delivery from date of dispatch to Queensland Australia . Out of state delivery please allow 7 - 14 business days from date of dispatch.
Please NOTE for WA, Sendle's main distribution centre has been severely impacted by staff shortages and border closures, and most parcels are being delayed by more than 5 days.
Widespread and severe flooding across QLD and NSW is causing temporary parcel pickup delays and longer than estimated delivery times.
Shipping during covid 19
@hair.by.u we are still dispatching orders with the same efficiency we always have. However, there may be delays with estimated delivery timeframes, due to COVID-19.
From the Sendle Team:
Omicron Variant Delays
Towards the end of 2021 and coming into the new year, the impact of the more transmissible Omicron Coronavirus variant is being felt across the globe.
While we’re always committed to delivering your parcels on time, please be aware that the COVID-19 Omicron variant is causing staffing shortages and placing added pressure on our delivery partners. We appreciate your patience while we continue to deliver in a way that keeps all Sendlers (delivery staff, you, and your customers) as safe as possible.
COVID and your deliveries:
If your city, state, or territory city is currently in lockdown you may experience delivery delays as parcel volumes surge with more people opting to shop online.
Rest assured, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to answer your inquiries.
What to do if your parcel is late
First, visit www.try.sendle.com & enter your tracking number info – you’ll probably find that it’s on it’s way and will be with you soon.
If your parcel is more than 5 days late, you can get in touch with us for help.
We thank you for your patience, and ask that you be extra kind to your delivery drivers who are on the front line of the Omicron outbreak.
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern @hair.by.u’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘@hair.by.u’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 5 / 95 Lear Jet Dr Caboolture QLD 4510. Our ABN is 76641085510. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
This privacy policy sets out how we uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
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